Five Seasons di Ole A. Dyck-Madsen
Five Seasons, Via Palestro 14, 37011 Bardolino (VR)
Five Seasons is an Italian Travel Agency. The tours are guaranteed by the Italian Travel Guarantee Fund (equivalent to the British ABTA, www.abta.com, as required under European law).
Insurance – To make sure that Five Seasons always will be able to fulfill its obligations towards our customers, we have a special insurance policy for tour operators with Navale Ass. S.p.A., Via Pascoli 31/1c 37010 Affi (VR), policy no. 4169793/S.
About us - All employees with Five Seasons are Scandinavians, mostly Danish. We all have many years of experience within the travel, tourism and air travel industry.
Is it safe to travel with Five Seasons? - It is very safe to travel with Five Seasons. Our tours take place in politically stable countries, we are covered by the Italian Travel Guarantee and we have extra special insurance in Italy to cover unforeseen eventualities.
Booking tours – You may book directly on this website or via email to email@example.com. After receiving your request we will email a confirmation of your booking within 48 hours.
Will all tours go ahead? - It is our goal that all tours go ahead as planned. To ensure that as many tours as possible are carried out, we have chosen to have the tours guaranteed by smaller minimum numbers of people than most other tour operators.
How do flights work? - We sell our tours without including flights in the package. Part of the reason for this is that you individually will be able to find far cheaper flights on the internet than the airlines offer to tour operators. Part of the reason is also that individually planned flights offer the freedom to for example stay longer at the destination and the freedom to depart from wherever you want.
How do I pay? - Payment is according to our terms and conditions and with transfer to our bank account in Euro.
What is a Five Seasons hotel? - We cooperate with very special hotels and no hotels are selected for being especially cheap. Staying in a hotel is an important part of the holiday experience, which is why the standard, service, location or history of the hotels has been the crucial factor for selecting them. Often our hotels are some of the best hotels in Europe and in other cases the hotels are hidden treasures, which we have discovered during our many travels. Our hotels range from 5-star luxury hotels to the simple mountain cabin with dormitories, depending on the requirements of the tour.
Can I request special arrangements in the hotel? - Yes. These requests should be made clear at the time of booking. We will do our utmost to fulfill any reasonable request, but there are no guarantees for requests being fulfilled.
Can I request a special room in the hotel? - Normally our hotel rooms are standard category, which means that we rarely are offered better category rooms in the hotels. Please note that the hotels often on their websites have photos of the best category rooms, which does not always reflect the standard room category included in our tours.
Do the hotel facilities come at an extra cost? - This varies a great deal from hotel to hotel. Generally the hotel facilities are included in the price, however massage in health centers or use of tennis courts are examples of facilities, which is booked and paid directly with the hotel.
Is air condition and swimming pool always available? - In most hotels the air condition is always on, but in some hotels it depends on the temperature. Please note that air condition is very expensive, not environmentally friendly and is not meant to turn the hotel room into a fridge. The purpose of air condition is a pleasant temperature for a healthy and good night sleep.
How is the breakfast in the hotels?
How are the included meals?
What if I am vegetarian or have an allergy to certain food?
Five Seasons only use professional restaurants and will always be able to offer alternative menus. However we will not always be able to guarantee exactly the same standard as the included menu.